Frequently Asked Questions
Are there any additional fees?
Charter pricing is based upon the itinerary provided. Any major deviations from the itinerary may result in additional fees.
What is your baggage policy?
Expeditioncharterandtours.com will not check any luggage, baggage or personal property (collectively, the Personal Property). Expeditioncharterandtours.com will not be responsible for any loss of or damage to any Personal Property due to any reasons whatsoever and Charter Party hereby waives any claims it may have against Expeditioncharterandtours.com regarding same. All Personal Property must easily fit in the overhead or under-seat passenger baggage area or otherwise stored in the luggage compartments under the vehicle or in the back compartments. Storage space is subject to availability. The right to accept or refuse any item of Personal Property is the sole discretion of FloridaTours.com personnel.
What if I need boarding assistance?
If assistance is required for boarding please notify Expeditioncharterandtours.com 48 hours prior to scheduled departure time. Expeditioncharterandtours.com will make every reasonable effort to accommodate customers as long as it does not delay scheduled departure time. If a wheelchair lift bus is not available or requested, alternative boarding assistance will be provided. Assistance will be provided as long as it does not compromise the safety of any involved. Passenger and equipment cannot exceed a combined weight limit of 600 lbs.
What is your cancellation policy?
Cancellation fees will be assessed on all charters cancelled within 30 days of the travel date. 50% of the charter fee will be assessed for charters cancelled between 15 and 30 days of the travel date. 100% of the charter fee will be assessed for charters cancelled within 14 days of the travel date.
Are there any cleaning charges?
If the vehicle(s) is/are not clean and free of litter at the end of the trip a cleaning fee of $250 may be assessed for each vehicle. The fee will also apply for cleaning due to bodily fluids.
What are the driver regulations?
US Department of Transportation Federal Motor Carrier Safety Regulations prohibit drivers to be on duty more than fifteen (15) hours per day, ten (10) of which are for driving (including a thirty (30) minute pre and post trip vehicle inspection). The driver must be given eight (8) consecutive hours off before resuming duties. Upon request, an additional driver may be provided for an extra fee.
Are food or drinks allowed?
No food or drinks are allowed.
Is gratuity included in our price?
A gratuity is not included in your price unless specifically noted in your contract. Gratuity is optional and is at your discretion. Most of our clients do give a gratuity to the driver(s.) The most common range is from 10 – 20% of the total fare. We are able to add a gratuity to your contract if you prefer but we recommend giving the gratuity directly to the driver(s).
Are any items prohibited?
The following items are strictly prohibited: firearms, ammunition, any hazardous, caustic, radioactive or flammable material of any kind, any item emitting an unpleasant odor, any biohazard of any kind, any knives or other kind of weapon, any item as described by any state or federal law as being illegal, any item that may cause damage or harm to a person or property, and alcoholic beverages. Flash photography is prohibited while the vehicle is operating. Smoking of cigarettes, e-cigarettes, cigars, or pipes is prohibited aboard the vehicle.
What prohibited items need prior written consent?
The following items and activities are prohibited without the written consent of Expeditioncharterandtours.com: Decorations, glass containers, golf shoes or other shoes with spikes.